The Customisation Quicksand
“We can customise anything,” they promise. Six months and six figures later, you have a bespoke system that requires a dedicated administrator, breaks with every update, and still doesn’t quite work the way your field teams need it to.
Customisation sounds appealing in boardroom presentations, but it becomes a maintenance nightmare that ties up resources and creates dependencies on vendor support teams who may not understand your actual operations.
Integration Nightmares That Never End
Your current software ecosystem probably includes project management platforms, accounting systems, CRM tools, and various reporting solutions. New software vendors promise seamless integration, but “seamless” often means months of API development, middleware solutions, and ongoing maintenance costs that weren’t in the original proposal.
Meanwhile, your teams are juggling multiple systems that don’t communicate effectively, leading to data silos and duplicate entry work that undermines the efficiency gains you were promised.
The Vendor Lock-In Stranglehold
Enterprise contracts often span years, with escalating costs, mandatory upgrades, and terms that make switching vendors prohibitively expensive.
You’re not just buying software—you’re entering a relationship that can become adversarial when your needs evolve or their priorities shift.
The bigger the initial investment and customisation, the harder it becomes to change course, even when the solution is clearly not delivering the promised value.



